Terms and Conditions for Keystone Woodworks, LLC Custom Furniture

1. Order Confirmation: Orders are confirmed once a 50% deposit is received. An invoice will be sent to confirm the details and request the deposit, following an initial estimate that will be provided and agreed upon beforehand.

2. Custom Design/Specs: Design and detailed specifications must be provided prior to the estimate. Any changes after production has started may incur additional costs.

3. Payment: 50% deposit due upon order confirmation, balance due upon delivery or pickup. Acceptable form of payment is via Square. Square accepts: Credit or Debit Cards, ACH Bank Transfer and Cash App Pay.

4. Delivery: Estimated delivery timelines will be provided at the time of order confirmation. Delays may occur due to unforeseen circumstances. Customers will be notified of any significant delays.

5. Shipping Costs: Shipping costs are the responsibility of the customer and will be calculated based on location and weight of the furniture, if applicable.

6. Warranty: All custom furniture is covered by a one-year warranty against manufacturing defects. This does not cover wear and tear, misuse, or damage caused by the customer.

7. Returns: Custom furniture is non-refundable and non-returnable unless there is a defect that falls under the warranty.

8. Cancellation Policy: Orders can be canceled within 48 hours of placement at no charge. Cancellations after 48 hours will forfeit the deposit.

9. Materials and Fabric: Wood grains, fabric colors, and other materials may vary slightly from samples due to the nature of natural products.

10. Liability: The seller’s liability is limited to the replacement of the defective furniture or a refund not exceeding the purchase price of the furniture.

 These terms and conditions are subject to changes without prior notice. By placing an order, you agree to these terms and conditions.

 KWW 10/18/25